The Butt Dial Burden
Accidental 9-1-1 calls (more colorfully known as “Butt” dials) continue to plague our 9-1-1 system. This epidemic is everywhere in the country and is getting worse, wasting tax payer money and...
View ArticleRadio 101: A Simple Guide to Public Safety Radio Tech
I spend my time in the world of software, so when people start talking radio technology my eyes tend to glaze over. But with the discussion developing around FirstNet, and the rapid deployment of Rave...
View ArticleThe Danger of Non-Emergency Dropped Calls
Below is a guest post by Jessica Hoff, a Business Development Representative for Smart911, who has firsthand experience with the challenges plaguing 9-1-1 centers and first responders. As I drove home...
View ArticleTime for a Tune-Up? Get the Most Out of Your Alert System
Spring cleaning can take many forms. When it comes to emergency alerting and response, public safety and emergency managers have clear processes for policy and procedure review, both before and after...
View ArticleWhen 9-1-1 is the Last Call: Incorporating 9-1-1 in Planning for School...
During a school emergency, 9-1-1 is the first call made. Yet, 9-1-1 is often left out of planning for school emergencies. During a campus-wide event, 9-1-1 is integral in keeping schools safe. 9-1-1...
View ArticleAlertSeattle: From Planning to Launch – An Insider View
In 2011, the City of Seattle decided to select a new emergency notifcation system because their existing system wasn’t being used because it was out of date and difficult to use. As a result, the City...
View ArticleLeaving a Legacy 9-1-1 Style
While traveling to Las Vegas for a conference I sat near a pair of fathers and their sons in the airport terminal. The fathers were coaching their (adult) sons on the nuances of winning at blackjack –...
View ArticleBeing the Nation’s Lifeline
To the 9-1-1 Professional reading this, thank you. Not for just doing your job, but for being the 9-1-1 professional who answers our nation’s lifeline. Thank you for your dedication to excellence, your...
View ArticleRadio 101: A Simple Guide to Public Safety Radio Tech
I spend my time in the world of software, so when people start talking radio technology my eyes tend to glaze over. But with the discussion developing around FirstNet, and the rapid deployment of Rave...
View ArticleThe Danger of Non-Emergency Dropped Calls
Below is a guest post by Jessica Hoff, a Business Development Representative for Smart911, who has firsthand experience with the challenges plaguing 9-1-1 centers and first responders. As I drove home...
View ArticleTime for a Tune-Up? Get the Most Out of Your Alert System
Spring cleaning can take many forms. When it comes to emergency alerting and response, public safety and emergency managers have clear processes for policy and procedure review, both before and after...
View ArticleWhen 9-1-1 is the Last Call: Incorporating 9-1-1 in Planning for School...
During a school emergency, 9-1-1 is the first call made. Yet, 9-1-1 is often left out of planning for school emergencies. During a campus-wide event, 9-1-1 is integral in keeping schools safe. 9-1-1...
View ArticleAlertSeattle: From Planning to Launch – An Insider View
In 2011, the City of Seattle decided to select a new emergency notifcation system because their existing system wasn’t being used because it was out of date and difficult to use. As a result, the City...
View ArticleLeaving a Legacy 9-1-1 Style
While traveling to Las Vegas for a conference I sat near a pair of fathers and their sons in the airport terminal. The fathers were coaching their (adult) sons on the nuances of winning at blackjack –...
View ArticleBeing the Nation’s Lifeline
To the 9-1-1 Professional reading this, thank you. Not for just doing your job, but for being the 9-1-1 professional who answers our nation’s lifeline. Thank you for your dedication to excellence, your...
View Article3 Ways to Use Social Media at the Rave Emergency Communications and Response...
Whether you have never tweeted or tweet constantly, there are many benefits of posting to Twitter and Instagram using the #911Summit hashtag during next week’s event. The post 3 Ways to Use Social...
View ArticleNot Your Average User Summit
It’s an afternoon not to be missed. If you are within striking distance of Boston, please join us in person. If you aren’t, you can view a live stream of the sessions and participate in the...
View ArticleThank You John Oliver and Thank You 911
On Last Week Tonight, John Oliver highlighted the current limitations to the 9-1-1 infrastructure and the challenges 9-1-1 call takers and dispatchers must overcome due to the drastic increase in...
View ArticleWhat is the difference between Smart911 and Next Generation 9-1-1 (NG9-1-1)?
With recent news coverage of wireless location accuracy challenges, the formation of coalitions to speed the adoption of NG9-1-1, and an increasing number of NG9-1-1 implementations, more and more...
View ArticleNG911 Lessons Learned from the Flint Water Crisis
NG911 and FirstNet public safety projects are the pipes through which usable content will flow. To enhance responder safety and reduce response times the content must be useful. The post NG911 Lessons...
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